Check-in & access | Loft Metro Mergellina

Check-in and check-out

Check-in

from 3:00 pm

Check-in is self-service, with no key handover: the door has a Nuki smart keypad lock. Your personal code, active from check-in time, is emailed to you once the balance is confirmed, together with detailed directions to the door. From 3pm onwards you can arrive whenever you like, no waiting.

Check-out

by 10:00 am

At 10am your Nuki keypad code deactivates by itself. Leave only the building door key on the table — the flat door closes with the keypad.

Need more time?

Just message me: if there's no same-day arrival, luggage storage and flexible times are usually fine.

Before you leave

No cleaning required: we take care of that. I only ask for five small things, four of them the evening before.

The evening before

Run the dishwasher

Start it in the evening so the cycle is done by the morning you leave. The last breakfast's cups and glasses can be washed by hand before you go.

The evening before

Bins outside

Take the rubbish out using the City of Naples separate-collection bins. Sorting instructions are under the sink.

In the morning

Towels on the bathroom floor

Gather the used towels in the bathroom and leave them on the floor: that tells me which ones need washing.

On your way out

Lights off and lock up

Switch off the lights — leave the climate control as it is, I manage it remotely — then lock up by pressing the bottom-right key on the outdoor Nuki keypad. You'll hear it click: that's it.

If something breaks during your stay — a glass, a plate, a utensil — just tell me, no awkwardness. I won't charge you: I only need to know so I can replace it before the next guest.

Cleaning and linen

The flat is handed over clean and with fresh linen. The final cleaning is included in the price of your stay. If you're staying several days you can request:

On request · €20 per service

Mid-stay cleaning

We come to clean the bathroom, kitchen and floors, take out the rubbish and change the bath towels. For stays of more than three nights we suggest one roughly every four nights.

On request · €10 per change

Bed linen change

For stays of 7 nights or more, usually on the same day as your mid-stay cleaning.

If you chose them in your request, they're already in your quote and paid with the balance. To add them during your stay, message us a day in advance: we'll agree on a time and you pay before the service, by PayPal link or card, as for the balance. Cash is not accepted.

Getting in

For security reasons, this public page shows neither the codes nor the route photos. Detailed access instructions (route, photos and the lock code) are sent to you privately by email once the balance payment is confirmed.

In short: at the street door you ring the bell and it opens by itself after ten seconds, then the lift to the fourth floor and an electronic keypad lock. Check-in is self-service, from 3 pm, with no keys to collect.

Note: security cameras are present in the building's common areas and on the landing, installed by the condominium. They do not record inside the flat in any way.